Privacy Policy

Effective Date: 28/02/2026
Last Updated: 27/02/2026

Pleasure Hunt Festival 2026, operated by Pleasure Hunt Festival (“we,” “us,” or “our”), is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us.

Because of the nature of this event, privacy and discretion are core to how we operate. This Privacy Policy explains how we collect, use, disclose, store, protect, and retain personal information when you visit our website, purchase tickets, apply to attend, volunteer, vend, perform, or otherwise interact with us.

We operate in Alberta, Canada, and handle personal information in accordance with applicable law, including Alberta’s Personal Information Protection Act (PIPA) and other applicable Canadian laws.

1. Adults-Only Event

Pleasure Hunt Festival 2026 is strictly intended for individuals who are 18 years of age or older.

We may collect limited information reasonably necessary to verify that a person meets the minimum age requirement for registration, ticketing, check-in, participation, or entry. We will only collect the minimum amount of information needed for this purpose.

We do not knowingly collect personal information from minors in connection with event registration, ticketing, attendance, or participation.

2. Personal Information We Collect

We may collect the following types of personal information:

Registration and contact information

• Full name
• Email address
• Phone number
• Billing address
• Mailing address (if applicable)
• Emergency contact information (if voluntarily provided)

Transaction and payment information

• Ticket purchases
• Order history
• Transaction confirmation details
• Payment status
• Limited billing information provided by our payment processor

We do not store full payment card numbers, CVV numbers, or complete card authentication data on our own systems unless expressly stated otherwise.

Participation-related information

• Ticket type
• Vendor, volunteer, performer, or staff application details
• Accessibility requests
• Special event-related logistics you choose to provide

Communications

• Emails, contact form submissions, support messages, and other communications you send to us

Technical and website usage information

• IP address
• Device and browser information
• Cookies and website analytics
• Usage logs
• Referring pages and session activity

Please do not submit highly sensitive personal information unless it is reasonably necessary for a legitimate event, support, or legal purpose.

3. Why We Collect Personal Information

We collect, use, and retain personal information only for purposes that are reasonable in the circumstances, including:

• to process ticket sales, registrations, and purchases;
• to verify age eligibility and event access requirements;
• to communicate with you about your order, attendance, logistics, schedule changes, check-in, support, or safety matters;
• to administer festival operations, staffing, volunteer coordination, vendors, performances, and participant access;
• to respond to conduct, support, privacy, or security concerns raised by attendees;
• to investigate suspected fraud, chargebacks, misuse, policy violations, or unlawful activity;
• to improve our website, communications, and event operations;
• to comply with legal, regulatory, insurance, accounting, tax, contractual, or law-enforcement obligations; and
• with your express consent, to send promotional messages, future event announcements, or related updates.

We will not use your personal information for unrelated secondary purposes unless permitted by law or you consent.

4. Consent

By providing personal information to us, purchasing a ticket, registering, submitting a form, or otherwise interacting with us, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy, except where the law requires a different form of consent.

Where required, we will seek express consent, including for marketing communications.

You may withdraw consent to certain uses of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. If you withdraw consent, we may no longer be able to provide certain services, registrations, or access.

You may unsubscribe from marketing communications at any time by using the unsubscribe option in the message or by contacting us directly.

5. Payment Processing

Payments made through our website are processed by third-party payment processors and merchant providers.

These providers process payment information in accordance with their own privacy and security practices. We receive only limited transaction-related information necessary to confirm purchases, manage orders, provide support, prevent fraud, and maintain records.

We do not directly store full payment card details on our own systems unless expressly stated otherwise.

We recommend reviewing the privacy policies of any third-party payment processor used in connection with our website or ticketing system.

6. Our No-Sharing Rule for Attendee Information

We treat attendee information with a high level of confidentiality.

We do not sell, rent, trade, publish, disclose, or otherwise share attendee personal information with:

• vendors,
• sponsors,
• exhibitors,
• performers,
• facilitators,
• volunteers (except where operationally necessary and restricted),
• other attendees, or
• unrelated third parties for their own use.

We do not publish attendee lists, do not confirm whether a specific person attended, and do not disclose another person’s participation status to other attendees, members of the public, or private third parties.

7. Limited Disclosure Exceptions

We will only disclose personal information in the following limited circumstances:

• where required by applicable law;
• where required to comply with a valid warrant, subpoena, court order, or other legally binding demand;
• where disclosure is necessary to respond to an urgent health, safety, or security risk;
• where disclosure is necessary to investigate or respond to criminal activity, fraud, threats, or serious misconduct;
• where disclosure is necessary to trusted service providers acting on our behalf and only to the extent needed for operations; or
• where the individual has expressly authorized the disclosure.

Where lawful and appropriate, we will limit the scope of any disclosure to the minimum information reasonably necessary.

8. Contacting Us About Support, Privacy, or Safety Concerns

Attendees or other individuals may contact us regarding support, privacy, safety, conduct, or information-handling concerns by emailing:

• support@pleasurehuntfestival.ca, or
• the Privacy Officer at the contact information listed below.

Information submitted to us through these channels will be handled with appropriate confidentiality and will be accessed only by personnel who require it for operational, privacy, legal, or safety purposes.

We may review, document, and respond to concerns raised through these channels where reasonably necessary to:

• provide support,
• investigate policy concerns,
• protect attendees, staff, or the public,
• enforce event rules, or
• comply with legal obligations.

9. Discretion and Confidentiality Expectations

Because discretion is central to this event, we aim to minimize unnecessary exposure of attendee identity and participation.

Unless clearly stated otherwise in a separate policy:

• we do not provide public attendee directories;
• we do not permit unauthorized collection of attendee contact information by third parties;
• we do not authorize unauthorized photography, filming, or recording of attendees;
• we do not confirm attendance status to private third parties; and
• we expect staff, contractors, and volunteers with access to personal information to follow strict confidentiality obligations.

Additional rules about photography, confidentiality, or conduct may be set out in separate event policies, waivers, or codes of conduct.

10. Cookies, Analytics, and Website Technology

Our website may use cookies, analytics tools, pixels, and similar technologies to:

• operate the website;
• remember user preferences;
• maintain session functionality;
• monitor performance and security;
• understand traffic and website usage; and
• improve user experience.

You may be able to adjust cookie settings through your browser. Disabling certain cookies may affect site performance or functionality.

11. Service Providers

We may use third-party providers to support our operations, such as:

• website hosting providers,
• ticketing or registration platforms,
• payment processors,
• cloud storage providers,
• email delivery providers,
• analytics providers, and
• IT, security, or administrative contractors.

These providers may have access to personal information only to the extent necessary to perform services on our behalf and are expected to handle that information confidentially and securely.

We do not authorize third-party providers to use your personal information for their own unrelated marketing purposes through us.

12. Storage, Security, and Safeguards

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information to protect it against loss, theft, unauthorized access, disclosure, copying, misuse, modification, or destruction.

These safeguards may include:

• role-based access controls;
• password protection and authentication measures;
• encrypted connections;
• restricted internal access;
• confidentiality requirements for staff and contractors;
• vendor due diligence; and
• secure storage and deletion practices.

No system can be guaranteed 100% secure, but we take reasonable steps to reduce privacy and security risks.

13. Retention

We retain personal information only as long as reasonably necessary for the purposes for which it was collected, including operational, support, legal, accounting, tax, insurance, dispute resolution, and enforcement needs.

Retention periods may vary depending on the type of information. For example:

• transaction and accounting records may be kept as required by law or business recordkeeping needs;
• support communications may be retained for operational follow-up;
• privacy or conduct-related communications may be retained longer where necessary for review, legal defense, or compliance.

When personal information is no longer required, we will securely delete, destroy, or anonymize it where reasonably practicable.

14. International or Out-of-Province Processing

Some of our service providers may store or process personal information outside Alberta or outside Canada.

Where that occurs, personal information may be subject to the laws of the jurisdiction in which it is processed. We take reasonable steps to ensure that service providers handling personal information on our behalf maintain appropriate privacy and security safeguards.

15. Access and Correction Rights

Subject to applicable law, you may request access to the personal information we hold about you and may request corrections to inaccurate personal information.

To protect privacy, we may require sufficient information to verify your identity before responding.

We may refuse access where permitted or required by law.

16. Privacy Breaches

If we become aware of a privacy breach involving personal information under our control, we will investigate the incident, take reasonable steps to reduce the risk of harm, and provide any notifications required by applicable law.

17. Marketing Communications

If you opt in to receive marketing or promotional messages from us, we may send you updates about future events, announcements, offers, or related communications.

You may withdraw your consent at any time by:

• clicking the unsubscribe link in a message, or
• contacting us directly.

Operational messages relating to purchases, tickets, safety, event logistics, or legal notices are not considered promotional subscriptions.

18. Contact Us

If you have questions, concerns, requests for access or correction, or complaints about how we handle personal information, please contact:

Privacy Officer
privacy@pleasurehuntfestival.com

19. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, business operations, event structure, or risk practices.

Any updated version will be posted with a revised effective date. Continued use of our website or services after an update may constitute acceptance of the revised policy, where permitted by law.